Wednesday 28 August 2013

Ten Tips to the Top of Google

Top 10 Tips to the Top of Google
Ten years ago, creating a website and getting found in Google wasn't hard to do. Choose a domain. Learn some basic HTML code. Do some keyword research. Create some title tags andmeta tags. Write about 250 words. And for the most part, you were done.
With Google's more recent quest for quality, authenticity, authority, and usability, however, many of of the tips that could help get your site to the top of Google 10 years ago might not produce the same results today.
Here are 10 top tips on how to optimize your site for Google's algorithm today and beyond.

1. Learn & Implement Marketing Basics

Start with a plan, not a prayer.
PlanNo matter how many buzzwords, new paradigms, disruptive technologies, or innovative inventions are introduced, search engine optimization (SEO) at its most fundamental is marketing. Marketing on the web, with efforts, outcomes, metrics that matter and competition for marketing dollars.
It doesn't matter if it's SEO for a mom and pop store, or a national online retailer. Attacking SEO without a plan is like trying to row a boat with no oars – you might eventually get somewhere, but it won't be where or when you wanted to arrive.
When I hired my first employee at my agency in 2002, the first thing I did was have them read the excellent "Marketing for Dummies" book, that lays out some basic principles. (they have a greatmarketing cheat sheet for reference)
Answer (at least) these questions:
  • What is your expertise?
  • What is your differentiation?
  • Why should users care?
  • Which users (age, locations, interests etc.) should care?
  • What is the message and / or media that is going to connect with them?
  • Who is your likely competition?
  • Why should Google rank you higher than your competition?
Conduct research. Segment your audience. Set realistic goals for your SEO efforts, and then ensure tracking is in place to measure your efforts versus results.
Plan a strategy for your content, including; topics, timelines/editorial calendars, distribution (don't forget PR), and schedules and frequency. The goal is to exist with a "sizzle"; a reason to rank and/or some expertise worthy of interaction.

2. How to Structure Your Site

Plan your site for topical expertise, organized in a well-siloed, easy to navigate structure.
structure-iconAlthough the initial plan sounds like a lot (and it can be!) the goal isn't to overwhelm and under-deliver on your marketing plan. There are, though, fundamentals in strategically building and/or organizing your site. Leveraging research into your audience, define the topics where you have expertise and/or differentiation (remember, this is marketing 101).
Research your keywords! Read this article on keyword research.
Structure your site around intent-based topics, ensuring content is siloed and distinct (cross-link to relevant and related topics only). Dividing up your site into relevant content topics gives both users and search engines an easy way to identify your expertise, and relevant topics to rank for.
Unless you're Amazon.com, it's difficult to be an expert at everything. Better to dominate a niche than try to be everything to everyone – at the beginning at least!
BONUS TIP: If you're always fighting with designers developers and marketing managers over how SEO ruins usability, don't despair! Demonstrating successes in SEO often quash the naysayers, so save some gray hair and first shoot for the "least imperfect" site feasible, and then work toward the perfection you desire once you've convinced your detractors of SEO value!

3.Build a Digital Footprint

It's not just about search engines. Embrace traditional marketing, outreach, partnerships, social, guest blogging, inspired mentions, and good old-fashioned relationships.
Digital FootprintApart from SEO is dead (again) chat, the next most popular SEO discussions is always on what SEO should actually be called. "Inbound marketing", "IMS", "Search Science," I've probably heard them all, but few terms capture the essence of what SEO should be doing.
With that in mind, I took it on myself to relabel SEO as "SearchEverywhere Optimization" because as SEO folks we are hoping to affect the visibility of our clients sites in many venues on the web, which then creates better visibility in the search results, and more search clicks organically.
With the Search Everywhere mantra, SEO practitioners can finally expand beyond just traditional SEO responsibilities and dabble or partner with PR, social, partnerships, sponsorships and other traditional offline opportunities that get people talking online about brands and their expertise. This includes great events like SES Conference, working with nonprofits and in-store promotions, all of which can fuel the content machine and distribute content and create connections organically: aDigital Footprint.
The goal of a Search Everywhere strategy isn't to replace traditional marketing agencies, however. It's about SEO professionals working with them to ensure that every marketing initiative considers the opportunity of creating share-worthy content that can be placed and amplified online via outreach, social and/or PR channels.
The Digital Footprint you create isn't just for inbound marketing though. Google, as a massive "connections engine," uses connected entities to assess the trust and authority of sites, companies, individuals, and brands (which really encapsulates all three), leading to the earning of greater topic visibility (i.e., relevant rankings/traffic).
NOTE: It's not just about links, it's about citations, connections, mentions and associations. Who you're 'seen' with online matters!

4. Design for Multiple Screens

Create a user-friendly site design that works well and fast across all devices – especially mobile and tablet.
Responsive SearchWith so much focus on usability, the demise of the desktop browser dominance, and the prevalence of mobile devices, Google's made it very clear that no mobile experience, no love from Google!
What's often forgotten in the race to comply with a scary (for some) Google mandate, is that Google isn't saying every site should be using the same technology, solutions or share the same usability elements. Google understands that some sites need to have a mobile version (this is a site that has it's own URL structure - normally hosted on an m. sub-domain or within a mobile sub-directory or a main site) and some need a responsive website design (RWD) that adapts to the device used to access it.
NOTE: Responsive design isn't a brand new idea, but having (almost) ubiquitous browser support is!
There are various resources that provide the hows and how tos, (even Google gives some good details) but the process must begin with a site review on different devices to see if:
  • Different screen sizes present obvious and usable interfaces
  • Mobile or tablet users see views customized to their devices
  • Interface changes based on platform or device are logical and maintain *some* consistency across platforms
  • From an SEO standpoint, best practices are followed so that Google / Bing recognized the difference between device specific sites (if different sites exist) and this mitigates potential duplicate content issues
The Search Agency (full disclosure that I work there!) recently published a Responsive Web Design whitepaper that goes in depth into the pros and cons of the technical aspect of RWD.

5. Conduct Keyword Query Research

Research keyword queries leveraging social, web stats, paid media and industry research to help understand user goals, purchasing cycles, and needs.
QueriesAs noted in the keyword research article above, traditional keyword research needs to evolved to focus more on theConsumer Decision Journey and less on search volume.
What does this mean?
Search engines are interpreting each search through a lens of intent and context.
  • Intent: What does the user mean based on previous searches, their search behavior?
  • Context: Where are they? What device are they using?
  • Both:
    • Machine learning: What do I know about this and similar users who have searched for this term (e.g., click behavior, engagement signals)?
    • Connections: If I can identify this user, what information from his connections would help or influence click and / or search behavior?
SEO professionals must understand how these factors influence search results and present the most relevant content for each of the intents and contexts that a user in a specific mindset is experiencing.
For example, a user searching using the query "price of tea" might be looking for an online tea purveyor, spot price in the commodities markets, Starbucks price list, or, if they're standing outside a Teavana store, a comparison of their prices. If you're Teavana, you want to make sure that a "price of tea" pages is optimized around comparisons – mentioning advantages over Starbucks, value proposition of loose leaf tea, and details of how to purchase online (or in the local store), and not commodities!
Whats the time in LondonAt the same time search engines improve their abilities to understand search query intent based on behavior and context, users are becoming more sophisticated and expect answers to the search queries they enter.
Google and Bing are both trying serve up the best answers feasible, and to present a quick path-to-answer improved "direct answers" with those answer appearing within the search results themselves.
Keyword query research is a fundamental need for any SEO campaign. Thinking through the lens of a user query, as opposed to just focusing on keyword volume, can help drive more valuable organic traffic.
By connecting user intent to website content, SEO practitioners can enjoy – potentially – a higher level of relevant search engine traffic that both engages and converts more efficiently.

6. Write Just Enough Content

There are no "ideal lengths" of content, only enough to satisfy user intent and the context in which they're querying.
WordsI remember when everyone had their favorite best practice of word count. It was a time of keyword density and keywords meta tag stuffing. They were good days, but they had to come to an end (though some still live in that dismal past!).
Here's the real truth about word counts:
Write just enough and not too much!
There really is no ideal length, but there isan ideal question: "Should this page exist?"
The answer should consider primarily:
  • The page's uniqueness (based on other pages on the site).
  • Its uniqueness (based on other pages on the web).
  • Its value to users (does it answer a question they may have? FYI, analytics is your friend for engagement metrics!).
  • Its accessibility from a site's homepage (via clicks).
  • The content's ability to provide value with the correct media (image / video / text) so users are potentially inspired to share it!
Nowhere in these criteria does it mention the number of words, the ideal type of media, the density of keywords, or any of the other traditional optimization tactics.
Also, with Google's launch of "long form" modules in the results page, the need not to count words, keywords, paragraphs, and characters is underscored!

7. Tag Your Content (Standard, Social, Schema)

Standard tags such a meta description, title, and header tags are still important for user engagement and core SEO optimization. New and necessary tags, OG for Facebook, Twitter Cards, and schema.org microdata formats are no-brainers.
TagsIn the late '90s when I was getting my feet wet in online marketing, there were few techniques and far fewer websites, leading to an ease and confidence in getting almost anything to rank for almost anything. Tags we swore by were titles tags, meta description tag, H tags and, of course, the meta keywords tag. The tools of a trade with few tools.
Fast forward to today and there are many more tags, markup and necessities to enable better crawling, indexing and viability to rank. Through all this, the title tag has remained above most of the bickering, continuing to be the primary clickable link in the search results and (by all consensus) an important part of search engine ranking algorithms.
These "oldies but goodies" - with the exception of the black sheep keywords tag - are still important from a blocking and tackling standpoint, but alone won't fundamentally rocket you to the top 10 of Google. These are the "Standards" which every SEO should understand, and also understand that Google may or may not decide to consider when presenting a result in the SERP.
Social tags are often overlooked, but Open Graph (OG) tags have gained importance (and will continue to) as Facebook's Graph Search continues to build and improve to a usable state (sorry Facebook). Other social tags that look to materially help SEO from a visibility standpoint are theTwitter Cardsthat "gives users greater context and insight into the URLs shared on Twitter, which in turn allows Twitter to send more engaged traffic to your site or app." (*love* social organic traffic!)
Schema Markup is probably the most exciting development over the past few years, and one gaining traction slowly, despite the protocols being backed by the major (and minor) search engines. At its core, schema markup allows search engines to better identify the structure of data, to facilitate more efficient crawling, indexing and presentation of search results. Google offers an excellent Schema Q&A – far more than even this article can contain – and the Schema website gives even more detail to assist in definitions and implementation.

8. Don't Over-Optimize

Overdoing internal anchor text, linking, and excessive footer links. "Too much of a good thing" can end up being a bad thing. Keep it simple and user-focused, especially in-content anchor text links.
Over OptimizationUnfortunately, a disproportionate number of SEO folk are also terrible online marketers, still living in the past. It doesn't take much to see the efforts Google is putting into mitigating webspam, meaning many of the tactics we used to love and use are now obsolete.
It still pains my colleagues and I when we come upon a newly updated site that displays many SEO tactics that belong in the same era as Webkinz and High School Musical (the original movie), not least of which is over-optimization and massive challenges around internal linking.
Today's optimization should be much more around creating a user-friendly experience, with internal linking and content that benefits users first and the most discerning of users, Google, second.
Footers with massive link counts aren't always beneficial on every page if top or in-page navigation provides a better experience, and definitely spammy-looking keyword rich anchor text all over a page looks... well spammy.

9. Optimize the User Experience

Post-click engagement sends the signals that your site rocks, not only do users provide metrics through trackable usage, also through social signals - shares, likes and +1s
UserWe used to look at site traffic, cheer when it went up and cry when it went down. We used to treat users as faceless entities that proved our worth as SEOs and when we boosted the key metric of "organic site visits" we expected our clients to bow down before us and call us geniuses.
The user was a metric to a means, rather than a real "metric that mattered" and for this SEOs suffered. They suffered because the rest of the marketing world scoffed and eventually asked us to justify our existance. our fees and the time it took to get nominal results.
And then "eureka" some savvy SEOs realized we weren't all that difeferent from paid search, and display, and email marketing, we could leverage data to better understand the user and to ensure they did what we wanted them to do once they arrived at our sites, and we made sure we attracted not just more, but "more better" traffic.
And then we became user-cetric in our marketing approach. And so did Google.
Now... we need to look at what people do once they get to our site, and we need to optimize their experience, not just because Google demands a speedy site, user-friendly layouts, less 'dead end' 404s and onsite engagement, but because both Bing and Google say the users experience, their bounce back to the SERPs, their consistent times of engagement, and – for those trackable users – their behavior during a site session matter!
SEO doesn't stop at the visit any longer, thinking beyond the click has become the norm, inspiring shares, mentions, interaction and satisfaction *is* a new (and welcome) paradigm of recent SEO strategies.

10. Keep Link Building Practices Natural

Create and seed great content in venues where it makes sense. If it is truly great, and you bolster its discoverability and visibility through social media mentions, you may just inspire links, and more importantly relevant traffic!
"The Only Thing That Is Constant Is Change." – Heraclitus
Moving ForwardSavvy SEO practitioners know change will come, the challenge is both in planning for when and for what!
With the recent changes to link strategies, e.g. links from guest blogs, widget links and press release linking, SEOs are going to have to adapt to less rich anchor text, user focused linking, and nofollows in many cases.
"Natural" link building doesn't appear just a Google recommendation anymore, with the introduction of Penguin penalties and frequent manual reviews, Google the 'link police' is a 2013 reality.
Though the best advice often repeated by Google's Matt Cutt's is "create great content", SEO still needs to rely on outreach to introduce brands to relevant websites in the hope of negotiating content placements, partnerships, sponsorships or story mentions to expand digital footprints and potential traffic sources.
In this sense, the question becomes "should I still include links as part of content distribution or partnerships" and the answer is probably "sure", as long as links or anchor text traditionally designed to manipulate PageRank are nofollowed.

3 Bonus Tips

11. Build a Brand

Do this online and offline through associations, connections, citations, and engagement. And most of all... be special!
Going UpSince Google's Vince update, Google's preoccupation with brands has them flying higher in the SERP
What is an online brand?
An entity that inspires, creates or demonstrates an expertise in certain topics so that other trust entities quote them, link to them, discuss them, interact with them, and show trust in their topic expertise.
A brand online can even be "created" by Google itself, through the association created by results in the top three positions on Google's paid and organic results.

12. Use Authorship to Build Your Personal Brand (Authority)

Claim and master Google+ through their relatively easy process and correct markup of your site.
User-CentricBrands are not unique just to companies, just as expertise is not unique to a few industry figureheads.
Personal brands – individuals that demonstrate expertise, trust and interaction – are also favored by search engines, with Google especially looking at the web as a web of people, connected and interacting with brands (which could be other people) they trust.
The connections created between brands, their expert content, and their 'trusters,' is really key to both providing relevanttrusted results, and personalizing those results so that individuals see additional trust signals in the search results specific to them.
Authorship, Google's content verification and content association methodology ensures that connections are recognized, organized and associated with authored articles, comments, opinions (+1s), and other content attributed to specific writers(s).
Why bother? Authorship manifests in author's photos appearing alongside content results in the search results – improving click-through rates significantly!

13. Be Social

Claim your social profiles, connect on networks relevant to your audience, and remember no platform is, or should be, an island!
Be SocialYour social footprint consists of a few components:
  • Claiming your relevant social profiles
  • Optimizing your profiles for your topic expertise / location expertise
  • Posting interesting content or relevant information, content and form factor for each platform / audience
  • Connecting with your optimal audience
  • Interacting with your audience
  • Amplifying interactions (ensuring no platform is an island)
Social interaction and amplification has progressively become more important for SEO given the ability to deploy or promote shareable content to both "connected" and "potential" audiences, empowering both groups to engage and generate trust and topic association signals, links, citations and mentions that search engines can recognize, catalog and leverage to improve both the personalization and relevance of results.
Recent patents and experience alludes to sentiment being a factor search engines are considering as additional indicators of trust and brand... ensuring positive mentions, reviews and interactions are available, crawlable and indexable may eventually be a key component of trust signals for ranking! Engage!

Final Thoughts

There's probably another 50+ tips to get yourself to the top of the Google search results, but we'll stop here. But don't let that stop you commenting below if there's some important tips that you feel are obviously missing. Check back on Search Engine Watch where I and others will be expanding on this list of SEO tips to the top!
Author: Grant Simmons
Source: http://tiny.cc/k0qi2w


Friday 23 August 2013

5 Tips for a Stronger Content Marketing Strategy

Content marketing is changing the way we do business—in how we engage our customers and position our brands in the digital space. According to a study by Roper Public Affairs, 70% of respondents said content marketing helps them feel closer to the sponsoring company, while 60% said that company content helps them make better product decisions. Whether generating leads, supporting sales efforts, or improving search engine visibility, content strategy plays an increasingly important role in successful marketing programs.
Following are five tips that will help you develop a stronger content marketing strategy:
Start with strategy, not tactics
This may seem like common sense, but many well-intentioned marketers jump into tactics before developing a focused content strategy. Content marketing is just one component of a larger integrated marketing program. First, you need to understand the audience and what motivates them. Next is message development, which informs what tactics and channels will best engage your audience. Finally, remember to include measurement.
Your content marketing program should leverage your core go-to-market strategy, orchestrating scenarios that drive awareness and move quality prospects through the sales funnel. Regardless of the tactics employed, stay disciplined.
Don't overlook internal opportunities
Once you've established a solid content strategy it's time to start filling the pipeline. Certainly, you will leverage your thought leaders, but there are hidden gems throughout your organization. Consider the perspectives of your sales team and customer service representatives. They're engaged in dialog with your target audience everyday and can share insights that are meaningful to your customers. Also consider your company's internal education sessions. Do you bring in outside vendors to educate your staff? Do you hold Lunch & Learns to share the latest industry trends with your employees? Would your customers and prospects benefit from this information, as well? Sometimes great content is in hiding in plain sight. You just need to find it and use it.
Be opportunistic
With a solid content strategy, an organization can be more agile and strategically opportunistic in identifying great content. This means being prepared and understanding the difference between on-strategy content and just making stuff.
We ran into this issue recently with a client. The team was at an international trade show and we knew some key customers would be in attendance. Our team worked to orchestrate potential content opportunities in advance. We were looking for moments of meaningful dialog and insight—interactions with customers. We captured a great three-way discussion between one of our client's best customers and the editor of the industry's leading trade journal. Because we were prepared and opportunistic, the client has a great piece of relevant content.
Make the right investments
Effective content marketing is only possible with the right resources in place. Designate a team that can share the responsibility of creating content. Consider an outside agency to partner with your internal team. Content marketing requires a depth of resources, and a partner that focuses on these needs will lead to more consistent outreach and better content.
You should also implement quality assurance and messaging consistency review process. But mandate quick approvals to keep content timely. You must also hold your team accountable. Making content creation a priority adds a new level of responsibility. Just as content marketing is changing the way we do business, we must reshape our teams to do it right.
Make it actionable
It's crucial to evaluate how your content will motivate the audience to take action. Effective content marketing doesn't sell; it educates and assists. We want the audience to reexamine their approach and thinking. We want to produce “aha” moments for our customers. This is how you open the door and build relationships that boost sales opportunities.
Don't be shy about sharing your content. Readers become invested in the result when you help them understand a complicated topic or provide great insights. Ultimately, they'll either view you as a reputable and valued source of information, or they'll turn to you for your help and expertise.
Author: Matt Day

Wednesday 21 August 2013

Creating online content to help your business

If I had to choose the most important social media theme for 2013, it would be content. Yes, major platforms like Twitter, Facebook, Pinterest and LinkedIn have all rolled out big updates and changes this year, but great content is the key to success on these and every other social platform. The focus on stellar content has become increasingly important.
Create amazing content, and people will love your company and buy your products/services. It seems so obvious, right?
So much easier said than done.
Amazing content doesn't just happen. It requires research, planning, strategy, execution and maximization. Sadly, many content creators think what they are sharing online is more than worthy of our time to read it … but it's the opposite.
Over the past few years, our dear friend Google has cracked down on bad content and introduced several algorithm updates to ensure quality content gets the search result attention it deserves. Google's latest feature, in-depth articles, focuses even more on bringing meaty, well-written and well-researched content to the surface.
Of course, if you have a team dedicated to content creation and management, the strong focus on original content for multiple online platforms is an easier pill to swallow. But don't think you're doomed if you're a small business owner or one-man shop. You can still use content to the advantage of your business. You'll just choose the most important one or two online platforms for your business and focus on rocking out the content on those, rather than trying to balance many platforms.

7 tips to advance your online content creation

Whether you're a large or small company, for profit or nonprofit, here are some tips to help you rev up your online content creation strategy:
  • Get employees from all departments involved. If you're a larger company, don't think your communications team members should be the only ones coming up with content ideas. Particularly important is your sales team. They're the ones on the front lines. One great question to ask to help spur some content ideas: "What are the top five questions we always get from customers?" You never know – Tom the office manager or Sally in IT may have some really creative content ideas.
  • Get visual. Content creation isn't confined to only words. Imagery is a huge part of online content, particularly for sites like Facebook, Pinterest and Instagram. Don't forget about video. Create a two-minute video rather than writing a 500-word blog post. If you aren't taking the photos yourself or using stock imagery, make sure you know the rules when it comes to finding and using images online.
  • Make it shareable. This seems like a no-brainer, yet I still come across great content online that I want to share, but the owner doesn't have sharing buttons. Don't make your readers have to do extra work to share your content. If you use WordPress, I love the Digg Digg sharing tool.
  • Speak directly to your audience and in their language. It's not about you. It's about them. If you know the customers you're trying to attract (and if you don't, work that out before you even think about content creation!), then make sure your content is tailored to meet their needs. You can, and should, add in important company news and announcements. But the bulk of your content needs to provide value and be of interest to your audience. Make sure you stay true to who you are as a company, though. People will know if you're trying to be something you aren't just to attract new customers.
  • Maximize your content. You wrote a blog post. You think it's pretty stellar and definitely worth reading. You published it. Now what? Well, you and your team should share it on company and personal online networks. You could include it in an upcoming e-newsletter that goes out to clients/customers. You could reach out to other publications/blogs to get it republished (I advise slightly altering it and giving it a different title so Google doesn't view it as duplicate content). Plenty of options.
  • Don't try so hard. Don't agonize over creating the most perfect content. Do your research, make it unique/inspiring/interesting, but don't think you have to spend gobs of time coming up with the most jaw dropping, "OMG, I need to share this with everyone I know!" content. A good quote from marketing expert Jay Baer to remember in relation to content creation: "Stop trying to be amazing and start being useful." The OMG moments will follow.
  • Test, rinse and repeat. There is no one-size-fits-all template when it comes to creating content and what works/doesn't work with social media. Something that works for my company may not work for yours. You have to experiment with the type of content you share online. Be strategic, but know that especially when you're first starting out with content creation, you have to experiment to figure out what works. It's trial and error, and practice makes perfect.
Author: Nikki Little

Monday 19 August 2013

7 Steps to Productive Business Use of Social Media

Most startups, and many big businesses, still don’t have a clue on how to use social media productively for marketing their business. They randomly churn for hours a day on a couple of their favorite social media platforms, with little thought given to goals, objectives, or metrics; and ultimately give up and fall back to traditional marketing approaches.
The first thing that entrepreneurs need to realize is that the process and framework for making social media marketing work are different from traditional marketing, and trial and error certainly doesn’t work. Ric Dragon, an expert in online marketing, in “Social Marketology,” outlined the best set of steps I have seen so far for the new world:
  1. Focus on desired outcomes first. Valid social media objectives for a business should include one or more of the following: increased brand awareness, lead generation, service and support, or reputation management. Obviously, the platforms and how you use social media would be different for lead generation versus service and support.
  2. Incorporate brand personality and voice. Popular BPOP +0.33% culture these days expects a more humanized brand voice, and constituents are listening carefully to the tone, vision, and expertise of that voice. Think about how you can project the voice you want, and make sure it is consistently used by all team members across all platforms used.
  3. Identify the smallest segments possible of your constituents. Due to the information overload felt by consumers today, marketing at the generic segment level no longer works. Social media is the only one which allows you to be hyper-granular and drill down to micro-segments, to dramatically improve engagement levels and conversion ratios.
  4. Identify the communities for these micro-segments. Traditionally, community implied a physical grouping, but today a community is characterized by what they value, more than proximity. More important than finding a community, is creating one, with your blog and other social media engagement. The best communities then become your advocate.
  5. Identify the influencers of these communities. Social media brings all the aspects of important influencers these days, including peer pressure, authority, credibility, and in some cases, celebrities. Because feedback from social media operates in real time, you don’t have to wait months for results. You spend the months influencing the influencers.
  6. Create an action plan with metrics. Good action plans include a listening plan, channel plan, SEO plan, and a content creation plan, with activities and metrics. Social media activities span the gamut from curation to gifting, building relationships and groups, blogging, service actions, to lead conversion. Pick the ones that fit your desired outcome.
  7. Iteratively execute and measure results. Measuring is all about return-on-investment (ROI). This can be customer acquisition cost, revenue growth, profit, or whatever other parameters are key to your success. Iterate and expect to pivot, based on results, because you can’t get it all right the first time. This is not trial and error.
In fact, marketing in the social media is fundamentally different from conventional marketing. The depth in which connections can be made with the “audience” or “customers” is far greater than it possibly can be with any other medium. The very nature of influence at this level mans that values and vision must be in tune.
Of course, with social media marketing, trial and error is not the only way to fail. You can fail by not being there at all (see the United Breaks Guitars story), or making the big mistake (see Red Cross Rogue Tweet).
More positively, social media also brings many more ways to succeed. See the classic examples of Dell Makes $3M from Twitter (customer retention),Australia’s Tourism via Facebook (large rewards), and Blendtec You-Tube “Will it Blend” (brand building). It’s time for you to learn the best practices of using social media in your company, and putting them to work before your competition puts you out of work.

Author: Martin Zwilling

Saturday 17 August 2013

Internet Marketing Statistics You Can’t Ignore

In this day and age, traditional forms of advertising are quickly becoming obsolete. In research done by Nielson, Internet advertising has been outgrowing traditional forms like television, radio, magazines, and newspaper. It is projected to take up a quarter of the advertising share by 2015.
When the average person is exposed to 3,000 advertising messages a day, you want to make sure that your advertising vehicle will get you to the target that you want. The Internet’s ease of access has created a large search gateway for customer’s needing your product or service. Upon balancing the prices of Internet advertising with its benefits, it’s easy to see why this is not a market to ignore.
Social media and SEO intern Michelle Do created the following awesome infographic so you can see just how much your company can benefit from Internet marketing.
Internet Advertising Infographic

Author: Bernadette Cleman

Wednesday 14 August 2013

How to avoid the pitfalls of social media marketing

Getting social media strategies right can be a great way for a business to engage with its target market, says Dasha Amrom
Close up of a snakes and ladders board with dices and tokens
Play the social media game right and platforms such as Facebook and Twitter can be great for engaging with your business's target market. Photograph: Alamy
Social media marketing has become a hot topic for businesses and entrepreneurs are constantly bombarded by information about how to increase their social media impact and optimise engagement. Getting social media strategies right can be a great way for a business to engage with its target market, but bad social media efforts can drive potential customers away just as easily.
One of the most dangerous errors you can make is being overly promotional. Social media marketing allows you to engage and converse with your customers in a meaningful way. It is not just another way to sell your products or promote your brand. Sure, subtle, brand building is implied in the very essence of marketing and your social media presence will undoubtedly enhance the perception and value of your brand if it is conducted skilfully.
In the same vein, make sure you respond to all comments your followers post on Twitter, Facebook, LinkedIn or any other channels you may be present on. This applies to both positive and negative comments about your company or services. The biggest pitfall to avoid would be to delete negative reviews and pretend it is business as usual. Address them and, if persuasive enough, you may be able to swing the odds in your favour and your critics may become your most ardent fans. And never post negative messages about your competition. Engage with as many thought leaders in your field as possible. Follow them on Twitter and comment on their blogs to ensure you are seen to be on top of the latest trends and news in your industry.
Another crucial lesson is that just as you can't buy love, you can't buy true and loyal fans and followers. Yes, of course, there are myriads of websites where for a small fee, you can 'purchase' Twitter followers and Facebook 'likes', but what does it all mean for your business success if none of them are people who are truly interested in your brand and willing to spread the word about it?
They will not share your content, won't buy your services, won't comment on your blog posts or appreciate your innovations. Quality over quantity is what really matters. I tend to automatically get suspicious of those with tens of thousands of followers unless they are a well-known company or a famous person.
How many of us have had those days when you have so much on your plate that posting an update on Twitter, LinkedIn or in other media just simply isn't one of the priorities? And here comes another common mistake – not being consistent in executing your social media strategies. One of the things you can do to rectify this is to outline your goals and objectives for social media marketing, including the optimal networks you are going to concentrate on. I can't stress the importance of deciding how you are going to measure return on investment from your campaign in various channels. Your ROI metrics for Facebook campaigns can be the total number of 'likes', people talking about your business and shares. For Twitter, it's the number of followers, retweets and mentions. On your blog you may want to track the number of comments and subscribers. But the ultimate testament of the effectiveness of your social media efforts will be the total volume and value of sales achieved.
I would also recommend allocating a specific amount of time per day that you can dedicate to your campaign and setting out the limits, for instance, on how many updates you are going to post per day. It doesn't make sense to even set up a social media account if you can't allocate sufficient time on a regular basis to service it.
And the ultimate no-no of effective social media marketing? Not paying enough attention to proofreading. Proofread everything prior to posting on your networks, a few times, and ask somebody to read over the most important content for you if you can. It is better to be safe than sorry.
Author: Dasha Amrom